Personal Data Deletion — XInvest
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Personal Data Deletion

Last updated: 04 May 2026

1. Your Right to Deletion

You have the right to request deletion of personal data we hold about you (the “right to be forgotten”). This page explains how to make such a request, what we delete, what we may need to keep, and how long the process takes. It supplements our Privacy Policy.

2. What You Can Request

You can ask us to delete:

  • your account and profile data on xinvest.tech;
  • your contact details (name, email, phone, country);
  • your Telegram identifiers and bot interaction history stored on our side;
  • your CRM records (including data held in Leeloo);
  • your support correspondence and form submissions;
  • your marketing preferences and analytics identifiers, where these are linked to you.

3. How to Submit a Deletion Request

To request deletion, send an email to support@xinvest.tech with the subject line “Personal Data Deletion Request”, or write to us by post at: XANADA INVESTMENT LTD, Anastasiou Sioukri 1, Themis Court, Office 402, 3105, Limassol, Cyprus. Please include:

  • the email address linked to your account;
  • your Telegram username or ID, if you used the bot/channel;
  • the date or invoice reference of any payment, if applicable;
  • a clear statement that you are requesting deletion of your personal data.

We may need to verify your identity before acting on the request — this is a security measure to protect you against unauthorised deletion.

4. What Happens After You Submit

  1. Acknowledgement — we confirm receipt of your request, usually within 3 business days.
  2. Verification — we confirm that the request comes from the data subject (you).
  3. Execution — we delete or anonymise the personal data we hold, and instruct our processors (including Leeloo and other third parties) to do the same to the extent legally required.
  4. Confirmation — we email you when deletion is complete.

We aim to complete deletion within 30 days of a verified request, which may be extended by up to two additional months for complex requests, in line with GDPR.

5. Data We May Retain (Legal Exceptions)

Some data may be retained even after a deletion request, where retention is required or permitted by law. This includes:

  • Billing and tax records — we are required by tax and accounting law to keep invoices, payment confirmations and related records for the period prescribed by applicable law (typically 5–7 years).
  • Compliance and fraud-prevention records — minimal data may be kept to detect or prevent recurring fraud, abuse or sanctions breaches.
  • Records relevant to legal claims — data needed to establish, exercise or defend legal claims, until the relevant limitation period expires.
  • Backups — data may persist in encrypted backups for a limited period until they are rotated; we will not restore deleted data from backups except where law requires.

Data retained under these exceptions is access-restricted and used only for the lawful purpose described above.

6. Third-Party Platforms

Some of your data is held on platforms we do not control. For example:

  • Telegram: messages, your username and account exist on Telegram’s infrastructure. To delete data on the Telegram side (messages, account), please use Telegram’s tools and contact Telegram directly. We can remove our Telegram interaction logs from our side.
  • Payment processors: they retain transaction records under their own legal obligations; we cannot force their deletion.
  • Brokers: any account you operate with a broker is between you and that broker; we have no access to it.

7. Effect of Deletion

Once your personal data is deleted, we can no longer provide the Service to you. Any active subscription is terminated, and you will not be able to log in, receive signals, use the bot, or recover historical data. Deletion is irreversible.

8. Right to Complain

If you are not satisfied with how we handle your deletion request, you have the right to lodge a complaint with the Office of the Commissioner for Personal Data Protection (Cyprus) at dataprotection.gov.cy, or with the data-protection authority of your country of residence.

9. Contact

For any question regarding personal data deletion, please contact support@xinvest.tech.